Goodbye Traditional Quality Assurance Hello Speech Analytics! Best Practices in QA

Traditional call quality monitoring and quality assurance processes is not enough to stay competitive and establish your business as best in class.

Cloud-based speech analytics solutions are available to facilitate call quality monitoring and scoring to help you improve the customer experience your team delivers by uncovering business insights that can be used to improve agent performance and more.

This webinar reveals ways you can use speech analytics technology to easily monitor and automatically assess agent performance.