Author: staff

Training your customer care team is all about solving customers’ problems. But can you use mobile learning tools to make your customers happy too? In this article, I explore 4 ways that a mobile learning platform can help you achieve stellar customer satisfaction scores. This post was first published on eLearning...

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Storytelling can be a powerful training tool. But only if you know how to craft a tale that resonates with online learners and creates an emotional connection. This article highlights 9 common mistakes to avoid when using personal anecdotes in your eLearning course. This post was first published on eLearning...