Provides tips for successful implementation of IT service management (ITSM) on the ServiceNow platform. These tips also apply more broadly to the ServiceNow platform in general.
Applies to all supported ServiceNow releases as of Kingston.
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This video covers:
0:29 Using configurations instead of custom code
6:27 Upgrading to new releases
7:02 Implementing a sound governance model
For more information on implementing ITSM, see:
ServiceNow product documentation:
IT Service Management:
ServiceNow knowledge articles:
Governance: Technical Best Practices eBook:
Governance Model Quick Reference Guide:
Platform support model:
ServiceNow Training and Certification:
Governance foundation eBook and more:
Building the ultimate ServiceNow platform team:
ServiceNow TechBytes Podcast:
For general information about ServiceNow, visit:
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